Terms of Use

These Terms of Use (the "Terms") form a binding agreement between you and Anona Labs Inc., a corporation organized under the laws of the State of Delaware ("Anona Labs," the "company," "we," "our," or "us"). The Terms govern your access to and use of the website at https://anonalabs.com, the software, application programming interfaces, and related services that Anona Labs makes available (collectively, the "Service"), including Anona Memory.

READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SERVICE, BY CLICKING A BUTTON OR CHECKBOX INDICATING ACCEPTANCE, OR BY OTHERWISE MANIFESTING ASSENT, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE. THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER IN THE DISPUTE RESOLUTION SECTION BELOW, WHICH AFFECT HOW DISPUTES ARE RESOLVED.

Schedule A at the end of these Terms sets out terms specific to Anona Memory and forms part of these Terms.

1. Eligibility and Age

You must be at least 18 years old and able to form a binding contract with Anona Labs, and you may use the Service only in compliance with these Terms and all applicable laws.

If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization to these Terms, in which case "you" refers to that organization.

The Service is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete it.

The Service is offered from the United States and is not directed to persons in the European Economic Area or the United Kingdom.

2. The Service

The Service provides a managed memory layer for LLM applications: through our APIs, SDKs, and integrations, your applications can record, retrieve, and reason over context across sessions, as further described in our documentation. Anona Labs may modify, add, remove, or discontinue features of the Service at any time. We will provide reasonable notice of material changes to paid features where feasible, but we are not required to maintain any particular feature indefinitely.

Your applications may store data about the people who use them ("End Users"). You are responsible for your End Users' use of your applications, and you represent and warrant that you have all rights, consents, and lawful bases required to submit End User data to the Service and to have us process it to provide the Service to you. End Users are not parties to these Terms; we provide the Service to you, not to them.

1. Beta Features. From time to time, we may make beta, preview, or experimental features available (each, a "Beta Feature"). Beta Features are provided "AS IS," may be modified or discontinued at any time, and may be subject to additional terms presented at the time of access. Beta Features are not covered by any service level commitment and may contain bugs or errors. As of the Effective Date, the Service as a whole is offered as a public beta and is treated as a Beta Feature under this section. Features and APIs may change, and you should maintain exports of any critical data.

3. Accounts

You sign in to the Service with an email address and password, or through a third-party identity provider (currently Google, GitHub, or Microsoft). If you authenticate via a third-party identity provider, you authorize Anona Labs to receive the information the provider shares with us (such as your name, email address, and profile picture) and you agree to comply with that provider's terms. We do not receive your provider password.

You are responsible for maintaining the security of the account you use to sign in and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account or any other security breach. You agree to provide accurate, current, and complete information and to promptly update it if it changes. We may suspend or terminate your account if we believe any information you have provided is inaccurate, incomplete, or obtained through fraudulent means.

If we issue you API keys, you are responsible for safeguarding them and for all activity and charges incurred under them. Treat API keys as secrets and do not expose them in client-side code.

4. Acceptable Use

You agree not to use the Service to:

1. violate any applicable law, regulation, or third-party right, including intellectual property and privacy rights;
2. transmit, upload, or distribute any content that is unlawful, harmful, threatening, defamatory, harassing, or otherwise objectionable;
3. impersonate any person or entity or misrepresent your affiliation with any person or entity;
4. interfere with, disrupt, or probe the Service or any systems, servers, or networks connected to the Service;
5. attempt to gain unauthorized access to any portion of the Service or any other accounts, systems, or networks;
6. reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying ideas or algorithms of the Service, except to the extent expressly permitted by applicable law;
7. use any automated means to access or collect data from the Service, including scraping or crawling, except as expressly permitted (including through the API, SDKs, and integrations we provide, as described in Section 9);
8. send spam, unsolicited communications, or any other communication that violates applicable anti-spam laws;
9. use the Service to develop a competing product or service;
10. submit to or store in the Service any payment card data subject to the Payment Card Industry Data Security Standard, any collection of Social Security numbers or other government-issued identification numbers, or any other data subject to heightened legal protection or specific security standards that Anona Labs has not expressly agreed in writing to meet, except as expressly permitted by Anona Labs in writing or under a separate agreement between you and Anona Labs; or
11. submit to or store in the Service any protected health information as defined under the Health Insurance Portability and Accountability Act (HIPAA). The Service is not designed to comply with HIPAA, and Anona Labs has not agreed to act as a business associate under HIPAA.

We may investigate and respond to suspected violations, including by suspending or terminating access, removing content, and cooperating with law enforcement.

5. Fees and Billing

Access to certain features of the Service requires payment of fees. All fees are stated in U.S. dollars unless otherwise indicated and are non-refundable except as expressly provided in these Terms or required by applicable law.

1. Subscriptions and Credits. Paid plans are prepaid subscriptions that include an allowance of usage credits for each billing period, as described at the point of purchase. You authorize Anona Labs (and our payment processor) to charge the payment method you provide on a recurring basis for the subscription term. Credits are consumed as you use the Service; they expire at the end of the billing period in which they were issued, do not roll over, have no cash value, and are non-refundable. If a request would exceed your remaining credit balance, the Service may decline it until your credits renew or you change your plan. Subscriptions automatically renew for successive terms of the same length unless cancelled before the end of the then-current term. We will use commercially reasonable efforts to notify you by email before each renewal. You may cancel at any time through the Service or by contacting us at support@anonalabs.com. Cancellation will take effect at the end of the current billing period; no pro-rated refund will be provided for partial periods except as required by applicable law. We will provide at least thirty (30) days' advance notice before any material change to subscription fees. Changes will take effect at the next renewal unless you cancel before then.
2. Enterprise Plans. Enterprise plans are governed by a mutually executed order form ("Order Form"). If an Order Form conflicts with these Terms, the Order Form governs to the extent of the conflict.
3. Taxes. Fees do not include taxes, levies, or duties imposed by any taxing authority. You are responsible for all such taxes other than taxes based on Anona Labs's net income.
4. Late Payments and Suspension. If a payment is past due, we may suspend access to paid portions of the Service upon reasonable notice. Past-due amounts bear interest at the lesser of 1.0% per month or the maximum rate permitted by applicable law. You will reimburse Anona Labs for all reasonable costs and expenses (including reasonable attorneys' fees) incurred in collecting any past-due amounts.
5. Disputed Charges. You must notify us of any disputed charges within sixty (60) days of the date of the charge. Charges not disputed within that window are deemed accepted.

6. Your Content

The Service allows you to submit, upload, or otherwise make available text, data, documents, and other materials, whether submitted directly or by your applications through the API, including data about your End Users (collectively, your "User Content"). You retain all ownership rights you have in your User Content. By making User Content available through the Service, you grant Anona Labs a worldwide, non-exclusive, royalty-free, sublicensable (solely to service providers and subprocessors acting on Anona Labs's behalf) license to host, store, reproduce, modify (for formatting purposes), display, transmit, and process your User Content, solely to the extent necessary to operate, provide, maintain, and improve the Service.

You represent and warrant that you own or have all rights necessary to grant the above license, and that your User Content does not infringe any third-party right or violate any law.

We do not claim ownership of your User Content. We may remove User Content that we reasonably believe violates these Terms or applicable law, and we may preserve or disclose User Content when we believe disclosure is necessary to comply with law, enforce these Terms, or protect the rights, property, or safety of Anona Labs, our users, or the public.

As between you and Anona Labs, and to the extent permitted by applicable law, Anona Labs assigns to you all of its right, title, and interest, if any, in and to the outputs generated for you by the AI Features described in Section 8 below. Your use of outputs remains subject to these Terms.

User Content that includes images, audio, video, or other media may be processed, transcoded, or analyzed for quality, safety, or indexing purposes. You are responsible for ensuring you have all rights necessary for such processing.

7. Intellectual Property

1. Anona Labs's IP. As between you and Anona Labs, Anona Labs and its licensors own all right, title, and interest in and to the Service, including all software, technology, designs, trademarks, service marks, and other content made available through the Service, and all intellectual property rights in the foregoing. No right, title, or interest in the Service is transferred to you except the limited license expressly granted in these Terms.
2. License to Use the Service. Subject to your compliance with these Terms, Anona Labs grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for its intended purpose.
3. Feedback. If you provide Anona Labs with any suggestions, ideas, improvements, or other feedback about the Service ("Feedback"), you grant Anona Labs a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable license to use and exploit the Feedback for any purpose without any obligation to you.
4. Usage Data. Anona Labs collects and retains all right, title, and interest in aggregated, de-identified, or statistical data derived from the operation, use, and performance of the Service, such as telemetry, logs, and usage metrics ("Usage Data"). Anona Labs may use Usage Data for any lawful business purpose, provided it does not identify you personally. The rights in this Section are in addition to, and do not limit, Anona Labs's rights under Sections 6 and 8.
5. Copyright Complaints (DMCA). If you believe any material on the Service infringes your copyright, please send a written notice to our designated copyright agent at support@anonalabs.com that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work you claim has been infringed; (3) identification of the allegedly infringing material and information reasonably sufficient to allow us to locate it; (4) your name, address, telephone number, and email address; (5) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (6) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf. We will respond to valid notices in accordance with the DMCA and may remove or disable access to allegedly infringing material. We will terminate the accounts of repeat infringers in appropriate circumstances. This process applies to all content made available through the Service, including content posted by other users. Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing may be liable for damages, including costs and attorneys' fees.

8. Artificial Intelligence Features

The Service includes features that use artificial intelligence or machine learning ("AI Features"). AI Features may produce outputs that are inaccurate, incomplete, or misleading. You are responsible for independently verifying any output before relying on it and for determining whether any output is suitable for your use case. Outputs from AI Features are provided for informational purposes only and do not constitute professional advice of any kind (including legal, medical, financial, or tax advice).

We do not use your User Content to train AI models.

Third-Party Models. Certain AI Features are powered by third-party models. Your use of those features may be subject to the applicable third-party provider's acceptable use and other terms. We do not share your User Content with third-party AI providers for the purpose of training their models.

9. API

If Anona Labs makes an application programming interface (the "API") available, you may use the API solely in accordance with the documentation made available by Anona Labs and any applicable rate limits. Anona Labs may change, deprecate, or discontinue the API or any API endpoint at any time. We will provide reasonable advance notice of a material deprecation or breaking change where feasible. You may not use the API to build a product or service that substantially replicates or competes with the Service, to circumvent any usage limit, or to interfere with the integrity or performance of the Service.

10. Privacy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, available at https://anonalabs.com/privacy, which is incorporated into these Terms by reference.

By providing us with your email address, you consent to receive service-related communications from us, such as account and security notifications. As described in our Privacy Policy, we may send you product updates and announcements, which you can opt out of at any time, and we do not sell, rent, or share your email address. For additional information, please refer to our Privacy Policy.

11. Third-Party Services

The Service may contain links to, or interoperate with, third-party products, services, websites, or content that Anona Labs does not own or control ("Third-Party Services"). Your use of Third-Party Services is at your own risk and may be subject to the third party's own terms and privacy practices. Anona Labs does not endorse and is not responsible for any Third-Party Services, including their availability, accuracy, or any content, products, or services they provide. Anona Labs disclaims all liability arising from or related to your use of any Third-Party Services.

12. Confidentiality

Each party acknowledges that, in the course of using or providing the Service, it may receive non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information"). Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed without use of the disclosing party's Confidential Information; or (d) is rightfully received from a third party without restriction.

Each party agrees to: (i) use the other party's Confidential Information only as necessary to exercise its rights or perform its obligations under these Terms; and (ii) not disclose the other party's Confidential Information to any third party except to employees, contractors, and advisors who need to know it, are bound by confidentiality obligations at least as protective as this section, and who use it only for purposes permitted by these Terms. A party may disclose Confidential Information to the extent required by law or court order.

Your User Content that you submit through the Service is your Confidential Information; however, Anona Labs's use and processing of User Content as permitted by Sections 6 and 8, including to operate and improve the Service, is not restricted by or a breach of this Section. This confidentiality obligation survives for three (3) years after termination of these Terms with respect to any Confidential Information disclosed during the term.

13. Data Export

Where the Service stores User Content that you have submitted, you may export your User Content in a standard, machine-readable format at any time while your account is active, using the self-serve export tools in the Service. For thirty (30) days after termination, other than a termination for your breach of these Terms, we will make your User Content available for export upon written request (subject to any period during which legal holds or retention obligations apply). After that period, we may delete your User Content, as further described in our Privacy Policy.

14. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

1. Informal Resolution. Before initiating any formal dispute, you and Anona Labs agree to attempt to resolve any dispute informally by contacting us at support@anonalabs.com and providing a written description of the dispute, the relief sought, and your contact information. If the dispute is not resolved within sixty (60) days of notice, either party may proceed as provided below.
2. Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved by binding arbitration administered by JAMS in accordance with the JAMS Streamlined Arbitration Rules and Procedures (or, for claims in excess of the threshold specified in those rules, the JAMS Comprehensive Arbitration Rules and Procedures). The arbitration shall be conducted by a single arbitrator. The seat of arbitration shall be Delaware, and the arbitration may be conducted by videoconference. Judgment on the award may be entered in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and not by any state arbitration law.
3. Jury Trial Waiver. YOU AND THE COMPANY EACH WAIVE ANY CONSTITUTIONAL OR STATUTORY RIGHT TO SUE IN COURT AND TO HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY FOR ANY DISPUTE SUBJECT TO ARBITRATION UNDER THIS SECTION. The arbitrator may award on an individual basis the same damages and relief as a court and must apply these Terms as a court would; however, there is no judge or jury in arbitration, and court review of an arbitration award is limited.
4. Class Action Waiver. YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate or join more than one party's claims and may not preside over any form of a representative or class proceeding. If the class action waiver in this subsection is found to be unenforceable as to a particular claim, then that claim (and only that claim) shall be severed from arbitration and may proceed in court, while the remainder of the arbitration agreement continues to apply. Notwithstanding the foregoing, to the extent a waiver of the right to seek public injunctive relief would render this subsection unenforceable under applicable law, you may pursue a claim for, and the arbitrator may award, public injunctive relief.
5. Mass Arbitration. If one hundred (100) or more arbitration demands of a substantially similar nature are filed against Anona Labs within a sixty (60) day period, by or with the assistance of the same law firm, group of coordinated law firms, or organization, then JAMS shall (a) administer the demands in batches of up to one hundred (100) demands per batch, with any remaining demands forming a final batch; (b) appoint one arbitrator for each batch; and (c) resolve each batch as a single consolidated arbitration with one set of filing and administrative fees per side per batch, one procedural calendar, one hearing (if any) in a place determined by the arbitrator, and one final award. Demands are of a "substantially similar nature" if they arise out of the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. If the parties disagree about the applicability of this batch process, the disagreement will be resolved by a single standing arbitrator appointed by JAMS, whose fees Anona Labs will pay. This subsection does not authorize class, collective, or representative arbitration of any kind, and nothing in this subsection prevents any claimant from bringing an individual claim in small claims court.
6. Opt-Out. You may opt out of the arbitration and class action waiver provisions of this Dispute Resolution section by sending written notice of your decision to opt out to support@anonalabs.com within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor Anona Labs will be required to arbitrate, and disputes will be resolved in the courts specified in the Exceptions subsection below.
7. Arbitration Confidentiality. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties, except as necessary to enforce or challenge the award or as otherwise required by law.
8. Changes to This Section. If Anona Labs makes a material change to this Dispute Resolution section after the date you first accepted these Terms, you may reject the change by sending written notice to support@anonalabs.com within thirty (30) days after the change takes effect. If you reject a change, the version of this section in effect when you first accepted these Terms (or the most recent version you accepted) will continue to apply.
9. Exceptions; Court Proceedings. Notwithstanding the foregoing, either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property rights, confidential information, or the integrity of the Service. Any such action shall be brought exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue there.
10. Governing Law. These Terms and any dispute arising out of or relating to these Terms or the Service are governed by the laws of the State of Delaware, without regard to its conflicts-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT ANY DEFECT WILL BE CORRECTED; OR THAT THE SERVICE OR ITS SERVERS ARE FREE OF HARMFUL COMPONENTS.

Any uptime or availability statements made in our marketing materials are aspirational and do not constitute a binding service level commitment unless specifically incorporated into a separate written agreement with us.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

The limitations in this Limitation of Liability section are a fundamental part of the basis of the bargain between you and Anona Labs and apply to all claims of liability, whether based in contract, tort, negligence, strict liability, or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in those jurisdictions, our liability is limited to the maximum extent permitted by applicable law. The limitations and exclusions in this section do not apply to liability arising from a party's willful misconduct or fraud, or to your indemnification obligations under these Terms.

17. Indemnification

You agree to defend, indemnify, and hold harmless Anona Labs and its officers, directors, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your User Content; (c) your violation of any applicable law or any right of a third party; or (d) any third-party claims arising from your gross negligence or willful misconduct. Anona Labs reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Anona Labs in asserting any available defenses. You must notify Anona Labs promptly in writing of any claim subject to indemnification. Failure to provide timely notice does not relieve your indemnification obligation except to the extent Anona Labs is materially prejudiced by the delay.

18. Suspension and Termination

Anona Labs may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably determine that you have violated these Terms, applicable law, or the acceptable use rules; that your continued access poses a risk to the security, integrity, or performance of the Service; or that we are required to suspend or terminate by law or legal process. We may also terminate these Terms or your access to any free tier of the Service for convenience on thirty (30) days' notice to the email address on your account. If we terminate for convenience during a prepaid subscription term, we will refund the prepaid fees attributable to the remainder of that term, which is your sole remedy for such termination. You may stop using the Service at any time. If your account is for paid features, you may cancel as described in the Fees and Billing section above. Upon termination, your right to access and use the Service ends immediately. Sections that by their nature should survive termination (including Fees and Billing (solely as to amounts accrued prior to termination), Acceptable Use, Intellectual Property, Your Content, Confidentiality, Dispute Resolution, Disclaimer of Warranties, Limitation of Liability, Indemnification, and this Suspension and Termination section) will survive.

19. US State-Specific Disclosures

The following disclosures apply to residents of certain U.S. states. For full details regarding your state-specific privacy rights, please refer to our Privacy Policy at https://anonalabs.com/privacy.

1. California Consumer Privacy Act. Residents of California have specific privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Those rights, including the right to know, the right to delete, the right to correct, the right to limit the use of sensitive personal information, and the right to opt out of the sale or sharing of personal information, are described in our Privacy Policy.
2. Do Not Sell or Share My Personal Information. As described in our Privacy Policy, we do not sell or share your personal information. Our Privacy Policy describes how residents of California and other states with comprehensive privacy laws may exercise their rights, including by contacting us at support@anonalabs.com.
3. New Jersey Truth-in-Consumer-Contract Notice. Under New Jersey law, consumers have the right to have these Terms reviewed for any provision that violates New Jersey law. Nothing in these Terms is intended to limit any right or remedy available to a New Jersey consumer under New Jersey law.

20. Accessibility

Anona Labs is committed to making the Service accessible to users with disabilities. If you experience a barrier to access or have a specific accommodation request, please contact us at support@anonalabs.com. We will use commercially reasonable efforts to respond.

21. Changes to These Terms

Anona Labs may modify these Terms from time to time. If a change is material, we will provide reasonable notice — for example, by email to the address associated with your account, by notice through the Service, or by updating the "Last Updated" date at the top of these Terms. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

22. Notices

Notices to Anona Labs under these Terms must be sent to:

Email: support@anonalabs.com

Address: Anona Labs Inc., San Francisco, California, United States

Notices to you may be given by email to the address associated with your account, by notice posted through the Service, or by any other method permitted by applicable law. Notices are deemed given on the date sent.

23. General

Entire Agreement. These Terms, together with any documents expressly incorporated by reference, constitute the entire agreement between you and Anona Labs regarding the Service and supersede all prior and contemporaneous agreements, proposals, and communications relating to the same subject matter.

1. No Waiver. Failure by Anona Labs to enforce any provision of these Terms is not a waiver of that provision or of any other provision.
2. Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.
3. Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Anona Labs may assign these Terms without your consent, including in connection with a merger, acquisition, or sale of assets. Any assignment in violation of this paragraph is void.
4. No Third-Party Beneficiaries. Except as expressly stated in these Terms, there are no third-party beneficiaries to these Terms.
5. Relationship of the Parties. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Anona Labs.
6. Support. Anona Labs has no obligation to provide support for the Service except as described in an applicable paid plan or a separate written agreement between you and Anona Labs. Any support Anona Labs provides may be modified or discontinued at any time.
7. Equitable Relief. Subject to the Dispute Resolution section, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.
8. Force Majeure. Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by circumstances beyond its reasonable control, including natural disaster, pandemic, epidemic, war, labor disruption, cyberattack, internet or utility failure, or act of government.
9. Survival. The provisions of these Terms that by their nature should survive termination will survive, as specified in the Suspension and Termination section above.
10. Export Controls. You may not use or export the Service in violation of U.S. export laws or the export laws of any other applicable jurisdiction. You represent that you are not located in, and are not a resident or national of, any country subject to a U.S. government embargo, and that you are not on any U.S. government list of prohibited or restricted parties, including the Office of Foreign Assets Control's Specially Designated Nationals and Blocked Persons List.
11. Government End Users. The Service is a "commercial item" as defined in 48 C.F.R. § 2.101. If you are a U.S. federal government end user, your rights are limited to those set forth in these Terms.

24. Contact

Questions about these Terms or the Service should be directed to:

Support and legal notices: support@anonalabs.com

General inquiries: info@anonalabs.com

Web: https://anonalabs.com

These Terms were last updated on September 6, 2026.

Schedule A: Anona Memory Service Terms

This Schedule applies to your use of Anona Memory and forms part of these Terms. Where this Schedule conflicts with Sections 1 to 24, this Schedule governs with respect to Anona Memory only. Capitalized terms not defined here have the meaning given in the body of these Terms.

A.1 What Anona Memory Is

Anona Memory is a hosted memory layer for AI applications. You submit text, documents, and other material through our API, SDKs, dashboard, or supported integrations; the Service extracts and stores discrete units of information ("Memories") and returns them to you on later requests. Memories are User Content under Section 6.

Spaces. Memories are stored in named containers ("Spaces"). A Space belongs to the organization that created it, and its name is its identifier.

Derived Memories. The Service also generates consolidated Memories, profiles, and other syntheses from the material you submit. These are outputs of AI Features under Section 8 and are subject to Section A.5.

A.2 Shared Spaces, Roles, and Who Pays

An organization that owns a Space may grant another account access to it ("Sharing"). Sharing is granted at the Space level only; organizations themselves are never shared. An account granted access to a Space owned by another organization is a "Visitor" of that Space.

Roles. A Space member holds one of two roles: "viewer" (read only) or "developer" (read and write). Deleting the Space, deleting or amending individual Memories, exporting the Space, and changing the Space's configuration are available to the owning organization only, regardless of role.

Charging for shared use. Operations a Visitor performs in a shared Space are charged to the Visitor's own organization, not to the organization that owns the Space. The Visitor's credit balance and rate limits govern those requests. You are responsible for the credits consumed by anyone using an account in your organization, including in Spaces you do not own.

Revocation. The owning organization may revoke Sharing at any time, and access ends promptly when it does. Memories in a shared Space remain the User Content of the owning organization; a Visitor acquires no ownership in them by having had access.

Invitations. Sharing with an account in another organization is offered by invitation. We may limit an invitation to the address it was sent to, and an invitation may expire if not accepted.

A.3 Credits, Rate Limits, and Plan Allowances

Operations on the Service consume credits from your organization's balance for the current billing period. Different operations consume different amounts, and the amount for an operation that invokes an AI model depends on the tokens that model processes, which we do not control and cannot quote in advance. Current rates are published in our documentation and may change on notice as described in Section 5.

Credits are a hard cap. When your balance is exhausted, further metered requests are declined until your credits renew or you change your plan. We are not obliged to serve requests beyond your balance, and we do not bill you for usage above it unless you have separately agreed to overage terms in writing. Credits do not roll over between billing periods (Section 5).

Rate limits. Each plan carries a request rate limit. We may apply additional limits to protect the integrity and availability of the Service, including limits on concurrency, upload size, and background processing.

Plan changes. Your allowance is the allowance of the plan in effect. We may withdraw a plan from sale; if we do, an existing subscription to that plan continues on its existing allowance until it is cancelled or changed, but the plan may no longer be available to switch back to.

A.4 API Keys

API keys authenticate requests to the Service and are scoped to the organization that created them. We may show a key's full value only when it is created and may be unable to recover it for you. If a key is lost, revoke it and create another.

You are responsible for all activity and all credits consumed under your organization's keys, including by anyone to whom you disclose a key and including keys exposed in client-side code, source control, or logs. If you believe a key has been compromised, revoke it in the dashboard and notify us at support@anonalabs.com.

A.5 Accuracy of Memories and Recall

ANONA MEMORY IS NOT A SYSTEM OF RECORD. DO NOT USE IT AS THE ONLY STORE OF DATA YOU CANNOT AFFORD TO LOSE, MISREAD, OR HAVE RETURNED INCOMPLETELY.

Extraction is lossy. Material you submit is processed by AI models that decide what to store as a Memory and how to phrase it. That process may omit information you submitted, restate it imprecisely, or draw an inference you did not intend. It is an AI Feature under Section 8 and carries that Section's disclaimers.

Recall is ranked, not exhaustive. A retrieval request returns the Memories the Service ranks as most relevant to that request, within the limits and token budget of the request. It is not a query language and does not guarantee that every matching Memory is returned. Relevance scores are internal measures and carry no meaning outside a single request.

Syntheses change over time. Consolidated Memories may supersede earlier consolidated Memories as later material arrives, so the answer to the same question may change over time.

Your responsibility. You are responsible for verifying any Memory or generated output before acting on it, and for deciding whether the Service is suitable for your use case. This is particularly important where an output could affect a person's rights, safety, health, finances, or employment.

A.6 End-User Identifiers and Scoping

The Service lets you attach identifiers to Memories, for example a user, agent, or session identifier, and to filter later requests by them. Those identifiers are supplied by you and are not verified by us: they are a partitioning mechanism within your own Space, not an authentication or authorization boundary, and they are only as trustworthy as the application that supplies them.

You are responsible for supplying correct identifiers, for not using an identifier that reveals more about a person than your privacy notice permits, and for the consequences of one End User's identifier being submitted for another. Where you need a hard boundary between two sets of data, use separate Spaces. We may reserve certain identifier prefixes for the Service and refuse identifiers that use them.

A.7 Uploads and Processing Limits

The Service accepts documents and media for ingestion, subject to per-file and per-request size limits, supported file types, and processing timeouts published in our documentation. These limits exist to protect the Service and may change. A request that exceeds them may be refused.

Uploaded media may be transcribed, described, transcoded, or otherwise analyzed by AI models in order to derive Memories from it (Section 6). Ingestion may be processed asynchronously; a submission that has been accepted is not necessarily complete, and completion times vary with load and are not guaranteed.

You must not upload material you lack the rights to have processed this way, and you must not use uploads to circumvent the Acceptable Use restrictions in Section 4.

A.8 Model Selection and Providers

Anona Labs holds and manages the credentials for the AI model providers the Service uses. You do not provide your own model provider API keys.

Where the Service lets you select a model for an operation, availability depends on our providers and may change or be withdrawn without notice. Selecting a model changes the credits an operation consumes, because credits track the underlying cost. If you name a model that is unavailable, the request may be refused.

Your use of a selected model may be subject to that provider's acceptable use policy in addition to these Terms. As stated in Section 8, we do not share your User Content with third-party model providers for the purpose of training their models.

A.9 Integrations and Compatible Endpoints

The Service offers integrations, including a Model Context Protocol (MCP) endpoint and endpoints that accept the request formats of certain third-party model APIs, so that existing client libraries can be pointed at the Service. Compatibility is provided for convenience and is not a representation of endorsement by, affiliation with, or certification by any third party whose format is accepted.

Where you connect a third-party client or agent to the Service, you are responsible for what that client sends and for any credential you give it. Authorizing an application through our OAuth flow grants that application access to your account until you revoke it in the dashboard.

Requests made through an integration consume credits and are governed by these Terms exactly as direct API requests are.

A.10 Retention, Deletion, and Export

Export. You may export a Space you own at any time while your account is active, using the export tools in the Service. An export contains the contents of the Space in the format the Service provides. Section 13 governs export after termination.

Deletion. Deleting a Space deletes the Memories in it, including syntheses derived from them and any access other organizations had been granted to it. Deletion is not reversible, and we do not maintain a customer-recoverable copy. Export first if the content matters to you.

Backups and residual copies. Deleted content may persist for a limited period in operational backups and logs before being overwritten in the ordinary course. We do not make deleted content available to you or to anyone else during that period.

Data location. The Service and its service providers process and store User Content in the United States. Our Privacy Policy describes the categories of service providers we use and the safeguards that apply.

A.11 Beta Status

As stated in Section 2, Anona Memory is offered as a public beta and is a Beta Feature. Interfaces, stored formats, ranking behavior, credit rates, and plan allowances may change. No service level, uptime, latency, or recall-quality commitment applies unless separately agreed in writing. Keep exports of anything you cannot afford to lose.