Industry overview-This section will include description about which industry you are targeting, its growth and size, competitive analysis, business strategy and key players.
Total quality management (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government, and service industries, as well as NASA space and science programs.
The primary difference between profit and non-profit organizations is that "for-profit" organizations look to maximize wealth versus non-profit organizations, which look to provide a greater good to society. In non-profit organizations, creative tensions may develop in the effort to balance mission with "margin" (or revenue).
A brief account of how the company began- You should mention in your business plan the history behind the formation of you company and the background of the founders and directors.